Frequently Asked Questions

We are backed by science! We incorporate the latest scientific research to formulate products that deliver real results, backed by credible sources and studies.

Absolutely! All our products are vegan friendly, gluten-free, and non-GMO. Providing you only the best nature as to offer.

Absolutely! We pride ourselves on offering supplements made from the purest, naturally sourced ingredients. No artificial additives or fillers here – just Mother Nature's finest.

Quality and safety are paramount to us. We adhere to strict manufacturing standards and conduct rigorous testing at every stage of production. Additionally, our supplements are formulated by experienced professionals and undergo thorough quality assurance procedures.

Yes, we're proudly Australian owned and operated. Our commitment to local sourcing and manufacturing not only supports our economy but also ensures the highest quality standards for our products.

We aim to process orders quickly, to ensure a timely delivery. If you wish to modify or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, however, once an order has been processed, changes may not be possible.

Once you have placed an order with us, we will notify you via email that your order is on the way! Tracking information will be included in this email, you will be able to use this information to track the status of your delivery time.

You may also login or create an account using the email provided at checkout, to view and track your order status.

If your order hasn't arrived within the estimated delivery window, please check the tracking information provided in your shipping confirmation email. If you have any concerns or need further assistance, don't hesitate to contact our customer support team for help.

We aim to ensure all issues are handled seamlessly, and rectified quickly. If you order contains wrong or defective items, please contact out support team as soon as possible.

Discount codes are limited to one use per order, and can not be used in conjunction with existing discounts or special offers.

Contact us within 48 hours of receiving your goods with photo evidence. We'll provide a return address, and goods must be returned within 30 days of purchase.

To be eligible for a replacement or refund, the timeframe of returning an item is within 30 days of initiating your return. All returns must be in the same condition to when they arrived.

If you receive a damaged product, please contact us within 48 hours of receiving your goods with photo evidence. We'll provide instructions for returning the damaged item and arranging a replacement or refund.

Shipping times vary depending on your location:

• Metro areas: 2-7 working days
• Regional areas: Up to 12 working days

For orders within Australia, under $99 or over 3kg, standard shipping charges of $9.60 apply.

We use several reputable couriers for domestic postage, including Australia Post, Fastway Couriers, Couriers Please, and TNT. We select the best courier based on your location to ensure efficient delivery.

Yes, we offer international shipping to select countries. Please check our shipping policy or contact customer support for more information on available destinations and shipping rates.

Yes, we do! Free shipping is automatically applied to orders above $99.

Auto Delivery is a subscription system designed for convenience, to reward loyal customers, and help you SAVE! It allows you to choose from a delivery frequency of 30-90 days.

Absolutely! You can cancel, pause or skip a delivery at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. You may also login or create an account using the email provided at checkout, to manage your subscription.

If you wish to cancel your subscription, you can do so at any time through your customer account portal, or by emailing us your order number with the subject line 'SUBSCRIPTION CANCLEATION'.

Please note, discount codes can not be used in conjunction with existing discounts or special offers.

If you are a Health Food store, retailer or practitioner, looking to stock BioGenetika, you can submit your application by following this link.

Shipping cost vary depending on location and order quantity, we typically cover shipping fees for all local wholesale orders.

Yes, the minimum spend on wholesale orders is $250 AUD

Yes, we take security seriously. Our website uses encryption technology to protect your payment information, ensuring safe and secure transactions. For your security, we do not store payment details on our website. Your payment information is processed securely through our payment gateway providers.

We accept various payment methods, including major credit/debit cards, PayPal, Apple Pay and other secure payment options. You can select your preferred payment method during checkout.

Yes, Afterpay is available for all AU, NZ and USA orders. It allows you to enjoy BioGenetika now, and purchase over 4 easy payments every 2 weeks! Simply select Afterpay in the payment options during checkout.